Terms & Conditions

Delibra ER is a 12-month initial membership commitment. Both payment options provide the same learning access. The payment method does not shorten the agreed initial membership term.

Each licence permits one named learner to use Delibra ER at a time. Learning accounts and sign-in details must not be shared. Purchasing multiple seats does not create an organisation-wide licence.

Licence sharing, pooling, resale, sublicensing and unauthorised reproduction are prohibited. Delibra content remains owned by or licensed to Aver Consultancy Ltd. Purchasers may reassign an unexpired licence through their account when replacing a learner. The previous learner loses access immediately; the replacement receives only the remaining term. Learning records remain with each individual, and reassignment does not restart the term or reduce committed payments.

Membership normally starts when the accepted order's payment or agreed invoice requirements are satisfied and access is activated. The accepted order determines the dates of access.

For annual payments, a membership continues for a further 12-month term at the renewal price notified in advance unless the customer has validly stopped renewal before the renewal occurs.

For monthly payments, membership renews for a further 12-month term unless automatic renewal is turned off before the renewal date. The renewed term is payable in 12 monthly instalments.

Customers can communicate a request to stop a future automatic renewal during the current term. Such a request does not give an additional right to cancel the current fixed term, obtain a refund or avoid remaining instalments lawfully due during the minimum period.

Stopping a future renewal will prevent charges for periods that have not yet renewed, provided the request is validly received before that renewal. Access already paid for continues for the applicable term unless the agreement lawfully ends sooner.

Delibra will provide the renewal and cancellation information required by law and a functioning way to communicate cancellation before recurring online sales begin. Any new statutory rules apply from their legally effective commencement dates.

For purchase-order and invoiced memberships, there is no automatic card renewal unless the purchaser has expressly agreed to it. A further invoice term requires acceptance under the applicable organisational order.

Delibra does not offer a voluntary change-of-mind refund, satisfaction guarantee, 30-day guarantee or 60-day money-back period. A refund or release from contractual payment obligations will be provided only to the extent required by applicable law or by a separate express written agreement.

An individual who contracts as a consumer online will ordinarily have a statutory 14-day cooling-off period from contract formation unless a lawful exception applies. Individuals contracting wholly or mainly for business purposes may not qualify for consumer protections; the actual circumstances determine their status.

For qualifying digital content supplied electronically, the statutory change-of-mind right may be lost once supply begins if all legally required prior express consent, acknowledgement of loss of that right and contractual confirmation requirements are satisfied. Merely agreeing to these Terms is insufficient. Any continuing service component has distinct legal rules, including in some cases a proportionate charge for service supplied at the consumer's express request during the cancellation period.

If a valid statutory cancellation right or remedy applies, Delibra will provide only the cancellation, repayment or other remedy that law requires. A complaint, request for an exception, unused access, failure to complete learning or change of personal circumstances does not by itself establish a refund entitlement.

Outside an applicable legal or expressly agreed contractual right, payment for an activated and properly supplied membership is non-refundable, including on non-use, partial use or voluntary early departure. Future billing under a valid initial commitment remains payable even when the customer chooses not to use the service.

Turning off automatic renewal prevents the next 12-month membership term. It does not cancel payment obligations for the current term or retrospectively refund charges for access already provided, subject to applicable statutory rights.

The method of exercising a statutory cancellation right will be communicated before purchase and will operate in accordance with law. A valid statutory notification will not be rejected merely because a preferred website control is unavailable.

Mandatory remedies for unsatisfactory or non-conforming digital content or services, failure to supply, unlawful charging and any regulated-credit rights are not excluded. See the separate Cancellation, Refunds & Renewals page.